When many people hear about collectors they immediately have a view of a person telephoning repeatedly and demanding payment in a very forceful manner. Some imagine collectors as rough with the use of language, unwilling to listen, unsympathetic, desensitized and possessing poor customer care skills among other views. Some think collectors just want payment and care less about people’s stories and feelings. Many people can never imagine taking a job as a collector let alone do it for years. Some wonder how collectors go home and sleep at night without carrying a burden of stress.
It is true that being a bill collector is not a job for everyone. Being a collector is like many other jobs out there and has plenty to offer to the open minded person. In fact here are some very useful skills that you will acquire as a collector.
- Communication Skills: Because most of your time is spent communicating with people over the phone, in person or in writing, you will become very skilled over time in these areas. I remember when I first got into collections, I was very unskilled on the phone. Making call after call was exhausting and yes I would go home stressed out, had some sleepless nights and always wished I could get a different job. This did not last very long. I soon excelled on the job and began to enjoy what I was doing.
- Negotiation skills: You will learn how to negotiate and get results every time, i.e. get people to pay up and thank you for helping them do so. Even if you don’t get payment right away, the people you are contacting will make promises that they will most likely keep.
- Computer skills: You will become proficient at using the computer because you will probably be using it daily. Like many machines, you get better with repetition over time. You get good at what you repeatedly do. Because computers are here to stay, this is a good skill to have and be good at. It is a transferrable skill, meaning that if get another job you will be able to use the skill.
- Writing skills: Your writing skills will improve. You will be writing to customers via email or regular mail. If you are not writing letters and emails then you will most likely be making notes of your conversations with customers. Either way, this is another good skill to have and just like the other skills mentioned earlier, repetition will improve your skills.
- Credit knowledge: Many of us live in a society where borrowing is normal. Borrowing comes in many forms and names. Call it a mortgage, line of credit, overdraft, term loan or visa, all of these and many more mean that you will repay what you have borrowed, over a period of time at a certain interest rate. Since borrowing is a major part of our economic activity, you will acquire plenty of knowledge on this important subject.
As long as people borrow money, there will be a need for a bill collector. Consider this field of work.